*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f0f2f5;--surface: #ffffff;--surface-hover: #f8f9fa;--border: #e0e3e8;--border-light: #eceef1;--text-primary: #1a1d23;--text-secondary: #5a6070;--text-muted: #8b92a0;--accent-blue: #3b7dd8;--accent-blue-light: #e8f0fb;--accent-green: #4caf50;--accent-green-light: #e8f5e9;--accent-red: #e53935;--accent-red-light: #ffebee;--accent-orange: #fb8c00;--accent-orange-light: #fff3e0;--chart-vol: #c0392b;--chart-handled: #2980b9;--chart-abandoned: #27ae60;--gauge-track: #e0e3e8;--gauge-fill: #4caf50;--header-bg: #1e2130;--header-text: #ffffff;--font: "IBM Plex Sans", sans-serif;--font-mono: "IBM Plex Mono", monospace;--radius: 6px;--radius-lg: 10px;--shadow: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);--shadow-md: 0 4px 12px rgba(0,0,0,.08)}html,body,#root{height:100%;font-family:var(--font);background:var(--bg);color:var(--text-primary);font-size:13px;line-height:1.5;-webkit-font-smoothing:antialiased}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.app-wrapper{display:flex;flex-direction:column;min-height:100vh}.app-header{background:var(--header-bg);color:var(--header-text);padding:0 20px;height:50px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0;border-bottom:1px solid rgba(255,255,255,.06)}.header-logo{display:flex;align-items:center;gap:10px}.header-logo svg{opacity:.85}.header-logo span{font-size:14px;font-weight:600;letter-spacing:.02em}.header-subtitle{font-size:11px;color:#ffffff73;margin-left:10px;font-weight:400}.header-right{display:flex;align-items:center;gap:16px}.header-sync-btn{background:#ffffff14;border:1px solid rgba(255,255,255,.12);color:#fff;padding:5px 14px;border-radius:var(--radius);font-size:12px;font-family:var(--font);cursor:pointer;display:flex;align-items:center;gap:6px;transition:background .15s}.header-sync-btn:hover{background:#ffffff24}.header-sync-btn.syncing{opacity:.7;pointer-events:none}.header-time{font-size:11px;color:#ffffff73;font-family:var(--font-mono)}.tab-nav{background:var(--surface);border-bottom:1px solid var(--border);padding:0 20px;display:flex;gap:0;flex-shrink:0}.tab-btn{padding:10px 18px;font-size:12.5px;font-family:var(--font);font-weight:500;color:var(--text-secondary);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:color .15s,border-color .15s;white-space:nowrap}.tab-btn:hover{color:var(--text-primary)}.tab-btn.active{color:var(--accent-blue);border-bottom-color:var(--accent-blue)}.main-content{flex:1;padding:16px 20px;overflow-y:auto;display:flex;flex-direction:column;gap:14px}.filter-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.filter-label{font-size:12px;color:var(--text-secondary);font-weight:500}.filter-select{padding:5px 10px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);font-size:12px;font-family:var(--font);color:var(--text-primary);cursor:pointer;outline:none}.filter-select:focus{border-color:var(--accent-blue)}.filter-date{padding:5px 10px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);font-size:12px;font-family:var(--font);color:var(--text-primary);outline:none}.filter-refresh-btn{padding:5px 12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);font-size:12px;font-family:var(--font);color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;gap:5px;transition:all .15s}.filter-refresh-btn:hover{background:var(--surface-hover);color:var(--text-primary)}.dashboard-grid{display:grid;grid-template-columns:1fr 340px;grid-template-rows:auto auto;gap:14px;align-items:start}@media (max-width: 1100px){.dashboard-grid{grid-template-columns:1fr}}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow)}.card-header{padding:10px 14px 8px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between}.card-title{font-size:12.5px;font-weight:600;color:var(--text-primary)}.card-subtitle{font-size:11px;color:var(--text-muted);margin-top:1px}.card-body{padding:12px 14px}.chart-card{grid-row:1 / 3}.chart-legend{display:flex;gap:16px;padding:6px 14px 0;flex-wrap:wrap}.legend-item{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-secondary)}.legend-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.kpi-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:12px 14px;display:flex;flex-direction:column;gap:4px;position:relative;overflow:hidden;min-height:90px}.kpi-card.green{background:#4caf50;border-color:#43a047}.kpi-card.green .kpi-label,.kpi-card.green .kpi-value{color:#fff}.kpi-label{font-size:11.5px;font-weight:500;color:var(--text-secondary);line-height:1.3}.kpi-value{font-size:36px;font-weight:300;color:var(--text-primary);line-height:1.1;font-family:var(--font);letter-spacing:-.02em}.kpi-value.mono{font-family:var(--font-mono);font-size:30px}.kpi-corner{position:absolute;bottom:8px;right:10px;display:flex;gap:2px}.kpi-corner-bar{width:3px;background:var(--border);border-radius:2px}.kpi-card:not(.green) .kpi-corner-bar{background:var(--border)}.kpi-card.green .kpi-corner-bar{background:#ffffff4d}.gauge-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:10px 14px 14px;display:flex;flex-direction:column;align-items:flex-start;min-height:90px}.gauge-header{display:flex;align-items:center;justify-content:space-between;width:100%;margin-bottom:4px}.gauge-label{font-size:11.5px;font-weight:500;color:var(--text-secondary)}.gauge-container{width:100%;display:flex;flex-direction:column;align-items:center}.gauge-svg-wrap{width:110px;height:62px}.gauge-time{font-size:15px;font-family:var(--font-mono);font-weight:500;color:var(--text-primary);margin-top:2px}.queue-table-wrap{overflow-x:auto}.queue-table{width:100%;border-collapse:collapse;font-size:12.5px}.queue-table th{padding:8px 12px;text-align:left;font-size:11.5px;font-weight:600;color:var(--text-secondary);border-bottom:1px solid var(--border);white-space:nowrap;background:var(--surface);position:sticky;top:0}.queue-table th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.queue-table th.sortable:hover{color:var(--text-primary)}.queue-table td{padding:9px 12px;border-bottom:1px solid var(--border-light);color:var(--text-primary);vertical-align:middle}.queue-table tr:last-child td{border-bottom:none}.queue-table tr:hover td{background:var(--surface-hover)}.queue-name{font-weight:500}.queue-name small{display:block;font-size:11px;color:var(--text-muted);font-weight:400}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:5px}.status-dot.online{background:var(--accent-green)}.status-dot.offline{background:var(--text-muted)}.loading-screen{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;gap:14px;color:var(--text-secondary)}.spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--accent-blue);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.error-banner{background:var(--accent-red-light);border:1px solid #ffcdd2;border-radius:var(--radius);padding:10px 14px;color:var(--accent-red);font-size:12px;display:flex;align-items:center;gap:8px}.error-retry-btn{margin-left:auto;background:var(--accent-red);color:#fff;border:none;padding:4px 10px;border-radius:var(--radius);font-size:11px;cursor:pointer;font-family:var(--font)}.waiting-badge{background:var(--accent-orange-light);color:var(--accent-orange);border-radius:20px;padding:2px 8px;font-size:11px;font-weight:500}.handled-badge{background:var(--accent-green-light);color:var(--accent-green);border-radius:20px;padding:2px 8px;font-size:11px;font-weight:500}.sync-spin{animation:spin 1s linear infinite}.recharts-tooltip-wrapper .custom-tooltip{background:var(--header-bg);border:none;border-radius:var(--radius);padding:8px 12px;font-size:12px;color:#fff;box-shadow:var(--shadow-md)}.custom-tooltip .ct-label{font-size:10px;color:#ffffff80;margin-bottom:4px}.custom-tooltip .ct-row{display:flex;align-items:center;gap:6px;padding:1px 0}.custom-tooltip .ct-dot{width:7px;height:7px;border-radius:50%}@keyframes fadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeIn .3s ease forwards}.header-menu-btn{width:32px;height:32px;border:1px solid var(--border-light, #e5e7eb);background:#fff;border-radius:8px;display:inline-flex;flex-direction:column;justify-content:center;gap:4px;padding:0 8px;cursor:pointer;margin-right:8px;transition:background .2s ease,border-color .2s ease}.header-menu-btn:hover{background:#f7f8fa;border-color:#d7dbe2}.header-menu-btn span{display:block;width:100%;height:2px;background:currentColor;border-radius:999px}.sidebar-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a59;z-index:90}.side-nav-drawer{position:fixed;top:0;left:0;width:280px;max-width:86vw;height:100vh;background:#fff;z-index:100;border-right:1px solid var(--border-light, #e5e7eb);box-shadow:10px 0 28px #0f172a24;transform:translate(-100%);transition:transform .22s ease;display:flex;flex-direction:column}.side-nav-drawer.open{transform:translate(0)}.side-nav-header{height:64px;padding:0 16px;border-bottom:1px solid var(--border-light, #e5e7eb);display:flex;align-items:center;justify-content:space-between}.side-nav-title{font-size:14px;font-weight:700;color:var(--text-primary, #111827)}.side-nav-subtitle{font-size:11px;color:#8b92a0;margin-top:2px}.side-nav-close{width:30px;height:30px;border:1px solid var(--border-light, #e5e7eb);background:#fff;border-radius:8px;cursor:pointer;font-size:20px;line-height:1;color:#6b7280}.side-nav-close:hover{background:#f7f8fa;color:#111827}.side-nav-list{padding:12px;display:flex;flex-direction:column;gap:6px}.side-nav-item{width:100%;border:0;background:transparent;color:var(--text-primary, #111827);font-size:13px;font-weight:600;text-align:left;padding:11px 12px;border-radius:10px;cursor:pointer;transition:background .2s ease,color .2s ease}.side-nav-item:hover{background:#f5f7fb}.side-nav-item.active{background:#eef4ff;color:#1d4ed8}.gs-detail-placeholder{min-height:420px}.gs-detail-empty-state{min-height:330px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:#6b7280;padding:32px 16px}.gs-detail-empty-icon{width:68px;height:68px;border-radius:18px;background:#f5f7fb;color:#8b92a0;display:flex;align-items:center;justify-content:center;margin-bottom:14px}.gs-detail-empty-state h2{margin:0 0 6px;font-size:18px;color:var(--text-primary, #111827)}.gs-detail-empty-state p{margin:0;font-size:13px}